1. Overview
This Cancellation Policy explains how cancellation works for subscriptions purchased through AudioDriveHub. It covers what to expect, who handles the cancellation, and how cancellation relates to the original service provider.
Because the underlying subscription is provided by a third party, cancellation is governed by that provider's cancellation terms. Our role is to help you understand those terms and point you to the correct process.
2. Who Handles Cancellation
Cancellation of the subscription is handled by the original service provider, not by AudioDriveHub. Below is a clear breakdown of who handles what:
| Task | Handled by |
|---|---|
| Processing the cancellation | Original service provider |
| Confirming the effective cancellation date | Original service provider |
| Stopping future charges | Original service provider |
| Explaining cancellation terms before you order | AudioDriveHub |
| Guiding you toward the correct cancellation path | AudioDriveHub |
3. How to Cancel
To cancel your subscription:
- Review your provider account. Log into the provider's account management portal (details provided during fulfilment) and follow their cancellation process.
- Contact us if you need help finding the cancellation path. We can guide you to the correct page or process, but we cannot perform the cancellation on your behalf.
- Confirm the cancellation with the provider. After cancelling, keep any confirmation the provider sends you. This is your proof that the cancellation was processed.
4. Cancellation Timing
Cancellation timing is determined by the provider's terms. In general:
- Monthly subscriptions typically remain active until the end of the current billing period. Cancelling before the renewal date prevents the next charge.
- Annual subscriptions typically remain active until the end of the paid year. Some providers may offer a pro-rated refund; that is determined by the provider.
- Mid-cycle cancellations do not usually generate a refund for the unused portion unless the provider's terms specifically say otherwise.
5. Access After Cancellation
After cancellation takes effect, your access to the subscription ends according to the provider's terms. Access does not extend past the effective cancellation date unless the provider explicitly offers a grace period.
Content, features, or account data (such as playlists or preferences) may be removed or become inaccessible after cancellation. Whether that data is retained, archived, or restored on reactivation is determined by the provider.
6. Auto-Renewal
Many subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. Auto-renewal terms are set by the provider.
If you do not want a subscription to renew, cancel before the renewal date. The specific deadline is stated in the provider's terms — check your account or the fulfilment documentation you received when you ordered.
7. Reactivating a Subscription
If you cancel and later decide to reactivate, whether you can reactivate (and under what terms) is determined by the provider. Some providers allow reactivation from the same account; others may require a new subscription order.
8. Refunds & Cancellation
Cancellation is not the same as a refund. Whether you receive a refund after cancellation depends on the provider's refund policy and the circumstances. See our Refund Policy for more detail.
In general, cancellations made mid-billing-cycle do not produce a refund for the unused portion unless the provider's terms state otherwise.
9. Changes to This Policy
We may update this Cancellation Policy from time to time. When we do, we update the "Last updated" date at the top of this page. Continued use of the website after changes means you accept the updated policy.
10. Contact
Questions about cancellation? Contact us:
- Phone: (888) 567-3210
- Email: support@audiodrivehub.com
- Business hours: Mon-Fri 9AM - 6PM EST
- Location: 212 N 2nd St 100, Richmond, KY 40475, USA