Privacy Policy

Summary: We collect only the information you submit through our contact form and standard technical data (IP address, browser type) for security and analytics. We do not sell your data. You can request deletion at any time.

1. Overview

This Privacy Policy applies to AudioDriveHub ("we", "us", "our") and to the website located at https://audiodrivehub.com. It explains how we handle information when you visit the site, submit an enquiry, or speak with our sales team.

By using our website, you consent to the practices described in this policy. If you do not agree, please do not use the site.

2. Information We Collect

We collect the following categories of information:

2.1 Information you provide directly

Contact form submissions: full name, email address, phone number (optional), topic of enquiry, message content, and consent confirmation.
Phone enquiries: information you voluntarily share during a sales call, such as vehicle make, model, year, and ZIP code.
Email correspondence: any information included in emails you send us.

2.2 Information collected automatically

Technical data: IP address, browser type, operating system, device type, and referring URL.
Usage data: pages viewed, time spent, and interaction patterns — collected via Google Analytics (if enabled).
Campaign attribution: UTM parameters, GCLID (Google Click Identifier), and similar marketing tags used to understand which channels drive enquiries.

3. How We Use Information

We use the information we collect to:

Respond to your enquiries and answer questions.
Help you understand available subscription options and eligibility.
Forward order-related information to the applicable service provider when required.
Improve the website's content, performance, and user experience.
Detect and prevent fraud, spam, and abuse.
Comply with legal obligations.

We do not use your information to send unsolicited marketing emails unless you have explicitly opted in.

We share information only in the following circumstances:

With the applicable service provider — when you decide to place an order, we forward the information needed to fulfil it. That provider's own privacy policy applies to the underlying subscription.
With service providers we use — for example, hosting infrastructure, email delivery, analytics, and payment processing (if applicable). These providers are bound by confidentiality obligations.
When required by law — in response to a valid legal request, court order, or to protect our rights.
In a business transfer — if our business is acquired or merged, customer data may be transferred as part of that transaction.

We do not sell your personal information to data brokers or advertisers.

5. Cookies & Analytics

We use cookies and similar technologies for the following purposes:

Essential cookies: session management, CSRF protection, and form functionality.
Analytics cookies: Google Analytics (via Google Tag Manager) to understand site traffic and improve performance.
Advertising cookies (if applicable): Google Ads conversion tracking when you arrive from an ad campaign.

You can disable cookies in your browser settings. Doing so may affect certain site functionality, particularly form submission.

For more information on Google's analytics and advertising practices, visit Google's Privacy & Terms.

6. Data Retention

We retain enquiry information for as long as necessary to fulfil the purposes described in this policy — typically for a period of up to 24 months from the date of last contact, unless a longer retention period is required by law or contract.

Anonymised or aggregated data (e.g., page-view counts) may be retained indefinitely for analytics purposes.

7. Data Security

We use industry-standard security measures to protect the information you provide, including:

HTTPS encryption for all website traffic.
Encrypted storage of enquiry data in our database.
Access controls limiting who can view submitted information.
Regular security reviews and updates.

No system is perfectly secure. While we take reasonable precautions, we cannot guarantee that unauthorised access, data loss, or other breaches will never occur.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to access — request a copy of the data we hold about you.
Right to correction — request that inaccurate data be corrected.
Right to deletion — request that your data be deleted, subject to legal retention requirements.
Right to object — object to certain uses of your data.
Right to data portability — receive your data in a machine-readable format.
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at support@audiodrivehub.com. We respond to verified requests within the timeframe required by applicable law.

California residents: You have specific rights under the CCPA/CPRA, including the right to know what data we collect, to opt out of any sale of data (we do not sell), and to request deletion. To exercise these rights, contact us using the details above.

9. Children's Privacy

Our services are intended for adults aged 18 or older. We do not knowingly collect information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we update the "Last updated" date at the top of this page. Continued use of the site after changes means you accept the updated policy.

11. Contact

Questions about this policy? Contact us:

Phone: (888) 567-3210
Email: support@audiodrivehub.com
Business hours: Mon-Fri 9AM - 6PM EST
Location: 212 N 2nd St 100, Richmond, KY 40475, USA